Orchard Standard

Refund Policy

Last updated: October 29, 2026

Our 90-day money-back guarantee

If Orchard Standard doesn't earn its place in your routine, you can ask for a full refund within 90 days of the date your order was delivered. You do not need to send the bottles back, opened or unopened.

How to request a refund

  • Submit a request through our contact form within 90 days of delivery.
  • Include your order number and the email address used at checkout.
  • We reply Monday to Friday, 9am–6pm ET, and most requests are answered the same day.

What you get back

We refund the full amount you paid for the order, including any shipping charge, to your original payment method. Once a refund is approved, it is normally issued within 5 business days. Your bank or card issuer may take a further 5–10 business days to post it to your account.

Limits

  • The guarantee applies to one order per customer and per household. It is meant to let you try the product without risk, not to cover repeat purchases.
  • Requests made more than 90 days after delivery are not eligible.
  • We may decline a request where we reasonably believe the guarantee is being abused, for example multiple accounts or addresses used by the same person.

Damaged, incorrect or missing items

If your order arrives damaged, incomplete or with the wrong item, contact us through our contact form within 14 days of delivery with your order number and a description of the issue. Keep a photo of the issue so you can provide it if our support team requests it. We will send a replacement or refund the affected item, at your choice. This does not count toward the one-order limit above.

Cancellations

Orders are dispatched quickly. If you need to cancel, contact us through our contact form as soon as possible. If the order has not yet been dispatched we will cancel it and refund you in full. If it has already left, any refund remains subject to the guarantee and limits above.

Subscription orders

The 90-day guarantee and its conditions also apply to eligible subscription orders, subject to the one-order-per-customer-and-household limit above. It is meant to let you try the product without risk, not to cover repeat purchases, and does not restart for each renewal. Our separate policy for damaged, incorrect or missing items continues to apply.

Canceling a subscription stops future renewals; it does not automatically cancel or refund an order that has already been charged. For an order that has already been placed, the cancellation terms above apply. To manage or cancel future renewals, visit your customer account or email support@orchardstandard.com. See our Subscription Policy.

Contact

Questions about a refund: contact form.