Orchard Standard

Shipping policy

Last updated: October 29, 2026

Where we ship

We currently ship to addresses in the United States only.

Order processing

Orders are dispatched within 24 hours of purchase, Monday to Friday, excluding US federal holidays. Orders placed on a weekend or holiday are dispatched on the next business day. Dispatch time is the time before your order leaves us; it is separate from delivery time.

Delivery time

After dispatch, delivery normally takes 7–12 business days, depending on your location and the carrier. These are estimates, not guarantees. Weather, carrier delays and peak periods can extend them.

Shipping rates

  • Subscriptions: every order ships free within the US, including your first order and every renewal, whether your plan contains 1, 3 or 5 bottles.
  • One-time purchases of 2 or more bottles: free US shipping, including 3-bottle and 5-bottle orders.
  • One-time purchase of 1 bottle: flat $7.95 US shipping.

Subscription billing dates are separate from delivery dates. Each recurring order follows the processing and delivery estimates above. See our Subscription Policy for renewal frequencies and how to manage future orders.

Tracking

You will receive an email with a tracking number once your order is dispatched. Tracking can take up to 48 hours to show movement. If you have not received a tracking email within 3 business days of ordering, check your spam folder and then contact us.

Address accuracy

Please check your shipping address before you place your order. If you notice a mistake, contact us through our contact form straight away. We can correct an address only before the order is dispatched. We are not responsible for orders delivered to an address entered incorrectly at checkout, but we will always try to help.

Lost, delayed or damaged packages

If tracking shows no movement for 10 business days, if a package is marked delivered and you cannot find it, or if your order arrives damaged, contact us through our contact form with your order number. We will investigate with the carrier and send a replacement or issue a refund.

Contact

Shipping questions: contact form, Monday to Friday, 9am–6pm ET.